Terms & Conditions
Amby Europe values your custom and we will do everything we can to provide you with excellent quality products alongside excellence in customer service. However, things don't always go right often for reasons beyond the control of us or our customers. For this purpose we have a set of Terms and Conditions that are shown below and by accessing the website and/or placing an order with us, you agree to be bound them.
UK Delivery Charges
All packages will be sent by courier or by Royal Mail First Class Recorded Delivery from our UK warehouse. Refer to our website for delivery costs where it will state the price for almost all products. If there are any queries please telephone us on +44 (0)7484 644330 or email us at support@amby.co.uk.
Payment for UK Orders
We would prefer customers to use our secure 'on-line' payment system and we accept all credit and debit cards. Our site uses the latest encryption technology, allowing you to use your cards with confidence. If have any concerns regarding your payment or ring our hotline with your order on +44 (0)7484 644330
Overseas Delivery Charges
There will be a delivery charge applied to all overseas deliveries. This charge will vary depending upon the weight of the package and its destination and will be shown at the end of your order on our web site. To obtain a price for deliveries to Europe, please either use our cart system that should determine the charge or telephone us on +44 (0)7484 644330 or email us at support@amby.co.uk and we will reply within 24 hours with an exact cost. Please ring us for delivery charges outside of Europe.
Anti-fraud Measures
We operate a strict security check procedure, to ensure your credit card details are only being used by you. This may occasionally delay the dispatch of your items for any of the following reasons.
- Your card details have failed the address verification from the Bank.
- Your card details are not available for address verification from the Bank (usually cards registered overseas)
- The security number on the reverse of the card has been entered incorrectly.
- The order is for delivery overseas.
- Higher value orders are more likely to be checked more thoroughly.
In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email. You may then be asked to fax us confirmation of you details, change the delivery address, confirm by post your billing address or use different card details. We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us.
The terms and conditions described here do not affect your statutory rights as a consumer.